Orders are normally shipped within one to two working days after the order has been placed. US Continental shipping usually takes approx. 3 working days. (Please allow one week total to receive your order before contacting us concerning it's status.) Please use your street address instead of a P.O. Box when ever possible as UPS does not deliver to Post Office boxes. However, if you must receive delivery at your Post Office box, we will ship via USPS instead of UPS which may take a few days longer and in some cases may require an additional shipping charge.
You will receive an email receipt upon successful payment, and a shipping notification email is normally sent to you within one working day after shipment. Your shipping email will include tracking information when applicable.
Shipping damage claims must be made immediately upon receipt of package. If your item was damaged in shipment, please call us at 800-990-3560 Ext. 3 in order to file a claim for reimbursement of the cost of repair or replacement of the item.
Shipping Charges: Shipping and handling cost for one gallon countertop units
is $20 each to anywhere in the Continental USA. Shipping to Alaska, Hawaii or Canada is $40 each. Customers are responsible to pay all shipping and handling charges, (to or from customer), also including all shipping costs necessary for warranty repairs. Please note that you may be responsible for customs duties, taxes and possibly brokerage and handling fees when shipping to a destination outside the United States.