Return Policy

WARRANTY: All H2o Labs new water distillers are delivered with a One Year, 100% Parts and Labor Warranty to the original owner. Warranty applies to all parts of the distiller, INCLUDING ELECTRICAL PARTS. (Many look-alike competing model warranties do not cover electrical parts for more than 30 days.) Exclusive H2oLabs extended warranties, (up to 3 years), are available for purchase. Damage caused by improper handling, installation or maintenance, or use of voltage adapters, converters or transformers or customer misuse or damage due to customer's faulty or incompatible electrical wiring is not covered. Shipping charges, (to and from customer), must be paid by the customer and will not be reimbursed, (unless a faulty item was detected by customer upon receipt.)

SHIPPING DAMAGE CLAIMS, (especially glass items), must be made immediately upon receipt of package. If item was damaged in shipment, please call us at 800-990-3560 Ext. 3 in order to file a claim for reimbursement of the cost of repair or replacement of the item.

REFUNDS: We guarantee that our top quality water distillation systems will make the purest water you have ever had, OR you can get 100% of your money back! Besides our 100% Parts and Labor Warranty and our Purest Water Guarantee, no other guarantees apply including but not limited to assertions like "I changed my mind." (We can’t offer the lowest prices if we have to pay for unnecessary product returns.) So if you have any questions at all, please contact our friendly Customer Service department for answers. Only under special circumstances COMPLETELY AT OUR DISCRETION, qualifying units authorized to be returned will be subject to an examination/restocking fee in the amount of 20% of the purchase price, if in brand new and unused condition, or a refurbishing fee in the minimum amount of 40% of the purchase price, depending on the condition of the returned unit. Refurbished products are sold as is and are not eligible for refund in any case. (However, any necessary repairs will be made free of charge within the 30 day warranty period for refurbished products.) All return shipping charges must be paid by the customer and original shipping charge will be deducted from any authorized refund amount.

RETURNS for any reason must include a PREAUTHORIZED Return Merchandise Authorization number, (RMA#), that has been obtained in advance of shipment. The assigned RMA number must be clearly specified on any returned package. Shipping charges, to and from customer, must be paid by the customer and will not be reimbursed.  

Return Merchandise Authorization
and Shipping Instructions:

To return the unit or any part for repair, please call us in advance at:
1-800-990-3560 Ext. 3
(8:00 AM to 5:00 PM Central Time Monday through Friday)

 

If you have a problem within your 12 month warranty period, (30 days for refurbished units), please call us at the number above and we will walk you through the steps to correct the problem, or we will repair your unit or send you any necessary replacement part free of charge. (Customers are responsible to pay for all shipping charges.) Follow “Return Steps” below.

Return Steps:

1) Call H2oLabs Customer Service Department at the number above to obtain an RMA number, (Return Merchandise Authorization). IMPORTANT: Do not send any item back without calling first. Repairs cannot be made without an RMA and we are not responsible for lost or misdirected shipments that do not have an RMA.

2) Print and fill out this form completely and enclose it with the product being returned. SHIP TO THE ADDRESS SPECIFIED TO YOU WHEN OBTAINING YOUR RMA NUMBER.

3) Using the original shipping box and packaging material if available, box up and return the entire unit to the address above, with your name, address and “RMA” number written clearly on the box. (When returning a unit for repair, it is not necessary to return the collection container, cleaning crystals or charcoal sachets). If original shipping box and packaging materials are not available, items must be securely packaged in a durable box.

 

***IMPORTANT*** The RMA number must be clearly written on the outside of the box. H2oLabs is not responsible for units returned without an RMA Number. (Additional fees will apply if no RMA number is noted.)

Call United Parcel Service, (UPS), at 1-800-PICK-UPS (742-5877) to arrange for a pickup. (Expedited, overnight shipping or insurance is not necessary.)

 

Print your name and address clearly: 

_________________________________________________
_________________________________________________

Product Name/Model #:   ____________________________   
Serial Number:_____________________________________

RMA#: ___________________________________    
RMA Date: ________________________ 

Date Purchased: ___________________    
Actual Return Date: _________________

Approximately how many times did you use the product? _______

Please explain what is wrong with item:
_____________________________________________________
_____________________________________________________
_____________________________________________________

For a printable version of this form, click here!